Cancellation policy
If you cancel your order on fine jewelry, luxury made to order/ pre-order jewelry, or custom jewelry within 12 hours, you will receive a refund. However, after 12 hours you’re subject to up to a 50% restocking fee based on the materials of the piece and the amount of work that's been done on the design process. Custom pieces/personalized pieces cannot be cancelled after 24 hours. After 12 hours you may still be subject to the restocking fee.
You can always contact us for any return question. To start a return on all other pieces, you can contact us at contact@madisonjames.online.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.